Frequently Asked Questions

Welcome to the Durgin Square FAQ page. Here you'll find answers to common questions about our water fountains, ordering process, shipping, payments, and returns. If you need additional assistance, please contact our customer support team.

1. What products does Durgin Square offer?

Durgin Square offers a selection of decorative indoor and outdoor water fountains designed to enhance your home, garden, patio, backyard, or office. Our collection features a variety of styles to complement different spaces and décor preferences.

2. What is the difference between indoor and outdoor water fountains?

Indoor water fountains are designed for interior spaces such as living rooms, bedrooms, and offices. Outdoor water fountains are intended for exterior areas such as gardens, patios, and backyards. Before purchasing, review each product's description and specifications to ensure it is suitable for your intended location.

3. Do you offer free shipping?

Yes! Durgin Square offers free standard shipping within our U.S. service area. No separate standard shipping fee is charged at checkout for eligible orders.

4. Where do you ship?

We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time. Please confirm that your delivery address is within our service area before placing an order.

5. How long does shipping take?

Our estimated total delivery time is 5–8 business days, including order processing and transit time.

• Order processing: 2–3 business days.

• Shipping and transit: 3–5 business days.

• Total estimated delivery: 5–8 business days.

These are estimates, and actual delivery times may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

6. How do I place an order?

You can place an order by browsing our online store, selecting the water fountain you prefer, reviewing its details, and adding it to your cart. Proceed to checkout, enter your shipping information, select an available payment method, and complete your purchase.

Please ensure that your contact and shipping details are accurate before submitting your order.

7. Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation using the email address provided at checkout. Please check your inbox and spam or junk folder if you cannot find the confirmation.

If you need further assistance, contact us at info@durginsquare.com.

8. How can I track my order?

When tracking information is available, it will be shared through the email address associated with your order. Tracking updates may take some time to appear after your shipment has been dispatched.

If you have questions about your order's status, please email info@durginsquare.com and include your order number.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@durginsquare.com. We will review your request, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.

Any cancellation or refund will be handled in accordance with our applicable store policies and legal obligations.

10. What payment methods do you accept?

Available payment methods are displayed during checkout. Please review the payment options shown on our website when placing your order.

If you experience difficulties completing a payment, contact our customer support team for assistance.

11. What should I do if my item arrives damaged?

If your water fountain arrives damaged or defective, please contact us at info@durginsquare.com. Include your order number and a description of the issue. We may also request photographs to help us assess the situation.

We will review your concern and work with you toward an appropriate resolution under our applicable return and refund policy.

12. Can I return or exchange a water fountain?

Return and exchange eligibility depends on the conditions outlined in our Return and Refund Policy. Please review that policy before submitting a request.

For assistance with a return or exchange, contact info@durginsquare.com with your order number and details of your request.

13. How do I choose the right water fountain?

Consider where you plan to place the fountain, the available space, your preferred design, and the product's dimensions and material. You should also review the product description and any installation, electrical, maintenance, or placement requirements listed for the specific fountain.

These details can help you choose a fountain that suits your space and needs.

14. How can I contact Durgin Square?

You can reach our team using the contact details below.

Business Name: Durgin Square
Phone: +1 435-628-9201
Email: info@durginsquare.com
Address: 1600 Woodbury Ave, Portsmouth, NH 03801, United States

For order-related questions, please include your order number so we can assist you more efficiently.

15. How can I learn more about your store policies?

You can visit the relevant policy pages on our website for more information about shopping with Durgin Square:

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Terms of Service

• Legal Notice

These pages explain our store policies and provide additional information about ordering, delivery, returns, and website use.

Still Have Questions?

We're happy to help! If you cannot find the answer you're looking for, please contact Durgin Square at info@durginsquare.com or call +1 435-628-9201.

Thank you for shopping with Durgin Square. We appreciate your interest in our indoor and outdoor water fountains and look forward to helping you find the right addition to your space.